Thank you,

we will be in contact with you shortly!

Oops! Something went wrong while submitting the form.

FAQs

Enrollment Memberships Playgroups Meals Hours & Schedules Playground Workspace Parties & Events Health & Safety

ENROLLMENT

When can I visit the space?

We don’t offer tours on a daily basis; however, we organize several Open Days throughout the year. Alternatively, our weekend events are a great opportunity to visit the space and experience Stork firsthand.

How do I register my child?

We currently have an active waitlist. The first step in the process is to fill out the online form to join our waitlist. If a place opens up, you will be contacted with next steps. For any other enrollment inquiries, please contact us at hello@stork.pt

Do we accept applications all year round?

Yes, we accept applications all year round. Places are subject to availability.

What is the difference between Stork and a regular daycare?

Unlike a regular daycare, we have created an extension of home - a place where every member of the family feels welcome and engaged. More than just a daycare, we are a family club with a community-centered approach to early years education and parenthood. We offer flexible routines and a supportive environment that adapts to the realities of modern family life.

MEMBERSHIPS

What’s included in a Stork Membership?

Our memberships enroll your children in the playgroups and they give parents access to the workspace, priority bookings, special rates for workshops and talks, discounts in our space rentals and access to special family events. Learn more about our membership plans.

Can I cancel my membership?

Yes. Our memberships can be cancelled with two month’s notice. Just send us an email and we’ll take care of the rest.

Can I try it out before becoming a member?

The best way to get to know Stork is through our weekend events. Every Saturday and Sunday we have activities designed for families, allowing you to experience the space and our approach in a natural and relaxed way. We recommend checking our What's On page.

Do I need a membership for each parent/caregiver?

No. Our membership is designed to cover your child and both caregivers. However, you will need one membership per child.

PLAYGROUPS

What is a playgroup?

An educational playgroup is a structured learning group for young children who develop through play-based activities. These are run by our amazing team of Early Childhood expert educators.

At what age can my child join your playgroups?

Our playgroups are for children from 1 to 3 years. We accept children from 15 months onwards and that have started walking independently.

What is the primary language of instruction?

Our program is fully bilingual, so children are exposed to both English and Portuguese throughout the day.

Should I bring diapers and wipes?

No need. We supply diapers and wipes that are included in our monthly fees. However, if your child has a specific sensitivity and can only use a specific brand, then you should bring your own diapers and wipes.

Why do children need to wear grip socks in our playroom?

To keep everyone safe and the space clean! Grip socks help prevent slips and protect our play areas. Each child receives a pair when they join Stork — and if you ever need an extra pair, you can easily purchase one at reception.

Do you offer playgroups at the weekend?

No, our playgroups run from Monday to Friday. However, we have programming on weekends and holidays - check our Whats On page.

How does the adaptation process work?

The adaptation process at Stork is gradual and follows each child’s individual rhythm, with a strong focus on building trust and emotional security. It unfolds in phases, starting with the presence of parents during the first days and gradually evolving towards greater independence.

MEALS

Can I bring my own food?

No. We work with a catering service that provides fresh, organic meals daily, tailored to each child’s dietary needs. If this is a concern for you, please feel free to get in touch with us.

Is it possible to bring breast milk or formula?

Yes, of course. If your child still consumes breast milk or formula, you are welcome to bring it to Stork. We kindly ask that it is clearly labelled and includes any necessary instructions.

What happens if my child doesn’t want to eat?

We respect each child’s rhythm and appetite. We encourage eating in a calm and positive way, but we never force feed. If a child refuses to eat, we try to understand the reason and adjust our approach whenever possible. We keep parents informed and, if needed, work together to find the best way to support the child.

HOURS AND SCHEDULES

What are Stork’s opening hours?

Stork is open Monday to Friday, 8:30 AM to 5:30 PM. On weekends, we host family activities, workshops, and community events, so our schedule varies accordingly. Please check our What’s On page for updated weekend programming.

Can I drop off my child later or pick them up earlier than the playgroup schedule?

Within our opening hours, we offer flexibility for drop-off and pick-up times because we know each family has their rhythm. We also offer extension options for days when families need a later pick-up.

When is Stork closed?

Stork is open year-round, however, our playgroups follow a dedicated calendar, with breaks throughout the year (including Easter, Christmas, and summer). During these periods, we continue to offer activities and keep the space open for families. For more details, please refer to our 2026/2027 calendar.

PLAYGROUND

Are the playground facilities safe for children?

Absolutely. Our indoor playground was designed in partnership with Kid U Play, a leading specialist in safe and educational play environments. We conduct regular maintenance and safety checks to ensure that children can explore and play freely in a secure and stimulating environment.

Is the playground only for members?

During the week the playground is exclusive to Stork members, however, we open to the wider community on weekends and holidays. Stay tuned to our What's On Page for events that are open to everyone. We also rent out our space for private events and birthday parties.

WORKSPACE

Do I need a membership to use the workspace?

Yes, our workspace is reserved only for families who have a membership.

Is the cowork included in the membership?

Yes, access to the cowork space is included in your membership. It is designed to offer parents a comfortable and calm environment to work while their children are at Stork.

PARTIES & EVENTS

What events can I organize at your space?

We have two spaces for rent at our Family Club: the Playroom and the Workspace. The Playroom is available for children’s birthday parties or other special celebrations. The Workspace can be rented for adult work events, workshops or meetings, or as an extension of the playroom.

Do you organize birthday parties?

We don’t organize these events ourselves, we rent you the space to host your event. However, we provide you a contact list with all our recommended event partners who can help you organize an unforgettable event.

HEALTH & SAFETY

How often is the Stork cleaned?

We employ a professional cleaning service that does a thorough cleaning of the space throughout the day. The team is diligent about sanitizing all surfaces when necessary, including after eating. All toys and materials are regularly cleaned and replaced as needed.

What are your emergency procedures?

Our staff is trained on all emergency procedures, including evacuation procedures if needed. If the emergency requires parents to pick up their children, we will contact families immediately.

What if my child gets sick or hurt?

If your child becomes unwell or gets hurt during the day, we will take care of them until a parent is available to pick them up. If the injury is serious, we will take your child to an emergency service or call an ambulance. Check our sick policy in our Club Policies document.

Can I send someone else to pick up my child?

For safety reasons, we only release children to authorized adults. If someone else is picking up your child, please let us know in advance by Growappy or in person, and make sure they bring an ID. You’ll also be asked to list approved pick-up contacts when you register.

Are you able to give my child medicine?

If your child takes regular medication, you can indicate this in the registration form. We may administer medication when given written parental authorization and clear instructions. Please speak to our team if this applies to your child.

More questions?

Contact us and we’ll be happy to help.

hello@stork.pt